Customer Focused Process Innovation: Linking Strategic Intent to Everyday Execution by David Hamme

Author:David Hamme [Hamme, David]
Language: eng
Format: mobi
Publisher: McGraw-Hill Education
Published: 2014-10-01T14:00:00+00:00

Responsibilities

The responsibilities of a process facilitator include the following:

Attaining and maintaining expertise-in-transformation tools and methodologies—especially tools aligned with the upcoming needs of the enterprise

Understanding the greater organization from the perspective of customers, workers, and other stakeholders, including awareness of all inputs, outputs, and major processes

Acting objectively in the interests of the enterprise and facilitating discussions, debates, and decisions on large-scale improvement efforts using a fact-based approach

Coaching process owners through the delivery of limited-scope efficiency efforts

Supporting large cross-functional transformational efforts by actively coaching or leading teams through the execution of strategic or operational initiatives

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